Refund policy

Return and Refund Policy

At Artflex, customer satisfaction is our priority. While we adhere to a strict No Refund Policy, we are committed to resolving issues where our products or services fall short of your expectations.

Exchange Policy

We offer an exchange for the following situations:

  • If the product is damaged during transit.
  • If the wrong product has been delivered.

To request an exchange:

  1. Notify us within 7 days of receiving the product.
  2. Email us at theartflex.store@gmail.com or call us at the contact details provided on our website.

Our team will guide you through the process and ensure your issue is resolved promptly.

Payment Issues/Refund

  • In case your payment fails during the order process, or if the amount is debited from your account but the order is not successful, the payment will be automatically refunded within 7 working days.
  • If you do not receive the refund within 7 working days, please contact us via email at theartflex.store@gmail.com or call us for assistance.
  • If the customer isn't available at the time of delivery, and package returns after 3 attempts, no claims for refund shall be considered.

Conditions for Exchange

  • The item must be returned in its original condition and packaging.
  • Exchange requests made after 7 days from the date of delivery will not be entertained.

We appreciate your understanding and cooperation in adhering to this policy. If you have any questions, feel free to reach out to us.